Frequently Asked Questions

The items included on your utility bill are water, wastewater, and clean water fees.

Water is a precious commodity in Southern California. Our water comes from the Colorado River at Lake Havasu in Arizona through the Colorado Aqueduct and from the California Aqueduct from the northern part of the California delta region. Then the water is treated and transported by San Diego to our facilities here in the City of Del Mar. 

Conservation and water-wise use of water will lower your water bill. For water conservation measures, please visit this site's Water Conservation page. In the event that you consider your bill higher than usual or suspect a water leak, please contact the Finance Department to request a re-read of your water meter. The Finance Department can be reached at 858-755-9354 (M-Th 7:30 am-5:30 pm and Friday 7:30 am-4:30 pm). If you feel the meter is providing the wrong reading, Public Works can remove your meter and have it calibrated. To contact Public Works, please call 858-755-3294. This work would be at the residents expense. If the meter is found defective, the charge will not apply. 

Note: Check for leaks by turning off all the water in your house. Look at your water meter and, if the small dial is moving, water is being used on your property and may indicate a leak. If this occurs, please contact your plumber.

Please contact the Finance Department at 858-755-9354 (M-Th 7:30 am-5:30 pm and Friday 7:30 am-4:30 pm) and we will review the bill with you.

We offer two automatic payment plan options, Automatic Debit and Automatic Credit Card (Visa, MasterCard, Discover). With Automatic Bill Payment, your recurring utility bills will be paid automatically. This is a free service that eliminates the need for you to write out a check each time a bill is due and saves the cost of postage for mailing your check to the city. Your payment is always made on time, so there are no worries about late payments or late fees, even when you are on vacation.

In order to participate in this program, please register for an online account and schedule your payments. Please have your 8 digit account number handy. Please refer to Auto Pay guide for step by step instructions.

The City of Del Mar accepts Visa, MasterCard, and Discover payments online, in person, or by phone.  Visit the Utility Billing page for more information.