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1. Where can I pay for a parking citation?

You can mail a check to the address at the top of the citation, along with the citation or you can pay your parking ticket online (this option may avoid a delay.) If you prefer to pay in person, you may do so at the following locations:

• Del Mar Civic Center
  1050 Camino Del Mar
  Del Mar, CA  92014
  Monday - Thursday 7:30 a.m. - 5:30 p.m. and Friday 7:30 a.m. - 4:30 p.m.

• Community Services Department
  1700 Coast Blvd.
  Every day 9 a.m. to 5 p.m.
  Check only
• Pay by phone - 888-300-9915. Call between 8 a.m and 5 p.m. to have an operator take the payment by phone.
• Questions? 858-704-3659

2. How do I protest a parking citation?

Protests can be made online at www.paymycite.com or by mail. A copy of your ticket with a short note stating the facts of your appeal can be sent to:
C/O Parking Citation Service Center

PO Box 11923

Santa Ana, CA 92711

Senior parking officers review appeals and a response is returned within 21 days. Be sure to include your return address and a copy of your citation.

Questions? 858-704-3659

3. How do I pay for a citation for expired tags or a “fix-it” ticket?

A ticket issued for expired tags can be reduced to $10 by presenting your current registration. This is called a “fix-it” ticket.” In order to pay for the ticket by mail, please mail: 1) a check for $10 (payable to the City of Del Mar); 2) a copy of your current registration; and, 3) a copy of the original citation to:

Finance Department

1050 Camino Del Mar

Del Mar, CA 92014

Or to:

IR

City of Del Mar

C/O Parking Citation Service Center

PO Box 11923

Santa Ana, CA 92711

If you prefer to pay in person, you can do so at the locations listed in the question above with the documents listed above.

4. When is parking enforced?

Parking is enforced every day, including holidays, in Del Mar between 8 a.m. and 10 p.m. Parking meters are enforced on Coast Boulevard, the 17th Street lot, and Park/Pay/Display on Camino del Mar from 8 a.m. to 10 p.m. The meters at L’Auberge are enforced every day from 9 a.m. to 8 p.m including holidays and weekends. Other regulations and limits are clearly posted.

5. Why is parking enforced?

To ensure safety for our residents and over two million visitors each year, parking is enforced every day. To maximize the availability of our scarce parking through consistent turnover, the City uses a combination of timed parking, meters, and pay stations. These areas are clearly marked with signs that describe the hours and limits of use.

6. I got a traffic ticket. Can I have a copy of the speed survey?

The City Clerk’s Department will provide a copy of the City Ordinance adopting the findings of the speed study. A copy of the study can be provided for a nominal fee. The study can also be found on the Del Mar website under the June 4, 2012 City Council Agenda packet (item no. 12).

7. I tried the 800 number listed on the ticket but couldn’t get through. What should I do?

Please call the city’s Parking Enforcement Division at 858-704-3659

8. Should I send money if I am protesting this ticket?

No, do not send money if you are protesting the ticket. You will receive a reply by mail explaining your options, but you must protest within 21 days of the citation issue date. Once you have protested, the “clock” stops the date due for the citation.

9. I got a ticket in the Disabled Zone but I have a placard. What should I do?

Mail the following:

• A copy of the individual registration I.D. card issued by the DMV.

10. I lost my ticket? What should I do?

You may call The Phoenix Group at 888-207-5716 or the city’s Parking Enforcement Division at 858-704-3659. Tell them your license plate number and that you received the ticket in Del Mar. They will then be able to look up the citation for you. Citations can also be viewed by accessing the Paymycite website. Enter “Del Mar” as the agency and then enter your license plate number.

11. I want to check on the status of payment of my ticket. What should I do?

If you mailed your ticket in the envelope provided, please call The Phoenix Group at (888) 207-5716 or the city’s Parking Enforcement Division at 858-704-3659. With either the citation number or your license plate number, they will be able to look up the citation and let you know the status of payment. Citations can also be viewed on the Paymycite website. Enter “Del Mar” as the agency and then enter your license plate number. If you have questions, you may contact the Finance Department at 858-755-9354.

12. Who can I contact about a “red light” ticket?

You can call the San Diego Sheriff’s Department, Encinitas sub-station at 760-966-3500.